Recurring Payments Terms & Conditions

1. Service Description & Recurring Payments

Recurring payment allows automatic charging of the customer's payment card for regular subscription services or authorized periodic charges on GrantExpert portal.

2. Frequency & Payment Amount

The frequency and exact amount of recurring payments are always clearly specified prior to the initial payment when selecting a specific service package or subscription plan. Payments are processed in CZK (or other supported currency as selected).

• Initial Payment: The customer authorizes the transaction and enters payment details securely on the Comgate payment gateway.
• Subsequent Payments: Charges are executed automatically according to the agreed billing cycle without needing to re-enter payment information.

3. How to Cancel Recurring Payments

Customers have the right to cancel recurring payments at any time and free of charge. Cancellation can be completed via:

• Client Portal: In customer account under Payment Methods or subscription section.
• Customer Support: By sending a cancellation request email to our support team.

Following cancellation, no further charges will be executed for future periods.

4. Complaints & Refunds

In case of any discrepancies or questions regarding executed charges, customers can contact our customer support team. Complaints will be processed without undue delay.

5. Security & Data Protection

Payment data is processed exclusively within the secure environment of the licensed Comgate payment gateway (Comgate, a.s.) in compliance with the PCI-DSS standard and Czech National Bank regulations. The merchant never stores or accesses full card numbers or sensitive payment details.

6. Operator Contact

GrantExpert

Customer Support: podpora@grantexpert.cz

Website: www.grantexpert.cz